Promoted from Product Owner to Director of Software Engineering to manage a globally distributed engineering organization. Oversaw broader IT operations, networking, MDM software, and B2B vendor relationships.

Redesigned AWS infrastructure by decoupling Nginx and PHP into separate Docker containers. Conducted deep SQL profiling to rewrite inefficient queries. Cut server counts in half and stabilized RPMs during peak loads.

Overhauled the CI/CD pipeline and local dev environments using Docker. Implemented automated pre-deployment testing. Directed the technical launch of core B2B product verticals (scheduling, financing, insurance, payments).

Coded the initial greenfield fundraising platform as a core developer. Championed comprehensive web accessibility improvements, earning formal recognition from Microsoft for UX execution.

Led a critical performance optimization task force following extreme load failures during the 2016 Giving Tuesday campaign. Implemented architectural frameworks that stabilized the platform to process massive scale.

Served as Technical Product Owner for a merged Developer Infrastructure team. Transformed deployment frequency from quarterly monolithic releases to multiple times per day across backend, frontend, and mobile.

Built and maintained the Privileged Access Management (PAM) product line. Designed core components to securely manage privileged devices, credentials, and accounts across enterprise environments.

Designed a custom stress-testing harness to measure system performance under extreme load. Triggered deep investigation into the multi-threaded core, enabling the system to manage privileged resources 100x faster.

Led modernization of legacy ActiveX components. Re-architected for cross-browser and cross-OS (macOS) support covering secure authentication, data capture, and compliance auditing.